Sie können Ihre Buchung ganz einfach stornieren oder ändern, und zwar direkt auf Meine Buchungen.
Wenn Sie Fragen zum Yachthafen haben, lesen Sie bitte die speziellen Informationen zum Hafen auf Meine Buchungen.Die meisten anderen Fragen können Sie in unseren Häufig beantworteten Fragen nachlesen.
Wenn Sie nicht finden können, was Sie suchen, wenden Sie sich bitte an unsere support.
Wir freuen uns sehr, dass Sie dockspot.com nutzen und hoffen, dass wir Ihnen helfen können, Ihr Bootserlebnis optimal zu gestalten. Wenn Sie Hilfe benötigen, rufen Sie uns bitte an (561) 366-2326.
Öffnungszeiten der Kundenbetreuung montags - sonntags 9:00 bis 18:00 Uhr CET.
Unser Ziel ist es, immer erreichbar zu sein. Wenn Sie uns außerhalb unserer Öffnungszeiten kontaktieren möchten, können Sie uns jederzeit über help@dockspot.com erreichen. Wir antworten so schnell wie möglich und in jedem Fall innerhalb von 24 Stunden. Wenn Sie Ihren Yachthafen auf Dockspot auflisten möchten, kontaktieren Sie uns bezüglich Marketingmöglichkeiten oder anderer Partnerschaften, wir freuen uns auf Ihre E-Mail an info@dockspot.com.
Vielen Dank, dass Sie uns die Möglichkeit gegeben haben, Ihnen zu helfen!
– Team Dockspot
Send a reservation request by following these easy steps:
Once the reservation request is sent to the marina, you will receive a confirmation email. When the marina has answered, usually within 24 hours, you will receive an email letting you know if the marina is able to accommodate you. You can view your upcoming reservations on the "My booking" page at any time.
When you click Proceed to payment, the system automatically creates your reservation and waits for a signal that the authorization is successful. If the authorization does not go through, the reservation will be deleted after 30 minutes. If you experience difficulties while paying for your reservation, please check that your card is valid for online purchases. You might need an authentication from your bank. If you are still experiencing problems please contact our support!
Checkout times vary between marinas. Please check your confirmation email or the booking detail page to see the times for the marina. Please speak to the Dockmaster if you need to stay longer.
Checkin times vary between marinas. Please check your confirmation email or the booking detail page to see the checkin time for the marina.
To cancel your reservation, go to "My bookings" and click on the reservation you want to cancel. Cancellation policies vary between marinas, so please read the cancellation policy before you continue with the cancellation. Click "Request cancellation" and add a reason. When the marina answers the request you will get a confirmation email. If the marina hasn't replied to your Reservation request, you can always cancel your request without waiting for acceptance
Changing arrival date may be possible if the marina has availability on the new date. To request a change of arrival, please contact the marina directly. You find the contact details on the marina detail page as well as in your reservation details.
Changing the duration for the reservation may be possible if the marina has availability during the new dates. To request a change of duration, please contact the marina directly. You find the contact details on the marina detail page as well as in your reservation details.
Yes there is. Dockspot has an app for both Android and iOS/iPadOS. To download the app, please visit App store or Google Play and search for Dockspot.
You need to register some details, such as boat measurements and contact information, in order for the marina to safely serve you during your stay. By saving these details, it’s easier to make new reservation request without needing to re-enter your information every time. A Dockspot account also allows you to view the details of your bookings. We take our Datenschutzerklärung very seriously, and we will never share your personal information with anyone but the marina where you’re staying. You can request to be forgotten at any point.