Det är enkelt att avboka eller göra ändringar i en bokning via Mina bokningar.
Har du någon fråga om hamnen som du bokat vänligen se den hamnspecifika informationen under Mina bokningar. De flesta andra frågor har vi försökt besvara i vårt lista med vanliga frågor.
Om du inte kan hitta svaret på din fråga så är du varmt välkommen att kontakta vår support.
Vi är väldigt glada över att du använder dockspot.com och vill göra allt för att du ska få en så härlig båtsemester som möjligt. Behöver du hjälp eller vägledning med en bokning, vänligen kontakta oss på (561) 366-2326.
Supportens öppettider är: Måndag – Söndag 09.00 till 18.00 CET.
Vår önskan är att alltid finnas där för dig. Vill du komma i kontakt med oss utanför våra öppettider, nås vi alltid på help@dockspot.com. Vi svarar så snabbt vi kan, dock alltid senast inom 24 timmar. Har du en hamn som du vill ska synas på Dockspot eller önskar komma i kontakt med oss angående marknadsföring och samarbeten, vänligen skicka ett mail till info@dockspot.com.
Tack för att vi får hjälpa er till en stressfri semesterupplevelse!
– Team Dockspot
Send a reservation request by following these easy steps:
Once the reservation request is sent to the marina, you will receive a confirmation email. When the marina has answered, usually within 24 hours, you will receive an email letting you know if the marina is able to accommodate you. You can view your upcoming reservations on the "My booking" page at any time.
When you click Proceed to payment, the system automatically creates your reservation and waits for a signal that the authorization is successful. If the authorization does not go through, the reservation will be deleted after 30 minutes. If you experience difficulties while paying for your reservation, please check that your card is valid for online purchases. You might need an authentication from your bank. If you are still experiencing problems please contact our support!
Checkout times vary between marinas. Please check your confirmation email or the booking detail page to see the times for the marina. Please speak to the Dockmaster if you need to stay longer.
Checkin times vary between marinas. Please check your confirmation email or the booking detail page to see the checkin time for the marina.
To cancel your reservation, go to "My bookings" and click on the reservation you want to cancel. Cancellation policies vary between marinas, so please read the cancellation policy before you continue with the cancellation. Click "Request cancellation" and add a reason. When the marina answers the request you will get a confirmation email. If the marina hasn't replied to your Reservation request, you can always cancel your request without waiting for acceptance
Changing arrival date may be possible if the marina has availability on the new date. To request a change of arrival, please contact the marina directly. You find the contact details on the marina detail page as well as in your reservation details.
Changing the duration for the reservation may be possible if the marina has availability during the new dates. To request a change of duration, please contact the marina directly. You find the contact details on the marina detail page as well as in your reservation details.
Yes there is. Dockspot has an app for both Android and iOS/iPadOS. To download the app, please visit App store or Google Play and search for Dockspot.
You need to register some details, such as boat measurements and contact information, in order for the marina to safely serve you during your stay. By saving these details, it’s easier to make new reservation request without needing to re-enter your information every time. A Dockspot account also allows you to view the details of your bookings. We take our Integritetspolicy very seriously, and we will never share your personal information with anyone but the marina where you’re staying. You can request to be forgotten at any point.